Nike Forgot Its Customers. Now They Are Walking Away.

Tom Carter

•   September 1, 2026

For decades, Nike was more than an athletic company. It was an American success story.

The company built one of the most recognizable brands in history by celebrating competition, determination and the relentless pursuit of excellence. “Just Do It” was not a political slogan. It was a challenge to athletes and ordinary Americans alike to work harder, dream bigger and refuse to quit.

Then Nike lost its way.

Five years ago, Nike’s stock closed at a record high of $163.63 per share. Today, it is trading below $40. That represents a collapse of more than 75% and the destruction of enormous shareholder value.

That kind of collapse does not happen by accident. It happens when corporate executives become disconnected from the customers who built their company.

Nike decided that selling shoes and athletic apparel was no longer enough. Its executives wanted to become cultural activists. They injected divisive politics into their marketing, embraced former NFL player Colin Kaepernick who kneeled for the national anthem, and even canceled the release of a shoe featuring the Betsy Ross flag after Kaepernick reportedly complained.

Think about that.

An iconic American company preparing to release a patriotic shoe around Independence Day decided that one of the most important symbols of the American Revolution was too controversial for the American public.

Nike was not forced to make that decision. Its executives chose to make it. They chose to appease a small group of activists instead of respecting millions of patriotic Americans who had supported the company for generations.

Sen. Ted Cruz, R-Texas, was one of those customers.

Cruz recently explained that he had worn Nike products for most of his life, but the decision to cancel the Betsy Ross shoe convinced him that the company’s marketing strategy had become openly hostile to America. He threw away his Nike gear and took his business elsewhere.

As Nike’s stock reached a 12-year low, Cruz delivered a simple verdict: “Go woke. Go broke.”

He is right.

Nike’s problems are not solely political. The company has also suffered from poor product innovation, declining sales in China, increased competition, excessive dependence on older sneaker lines, and a badly executed direct-to-consumer strategy. But those failures reinforce the larger point.

Nike stopped listening to its customers.

Its executives assumed that the strength of the Swoosh would protect the company from any bad decision. They believed consumers would continue buying Nike products regardless of how the company treated them, what political causes it embraced or how stale its products became.

The financial results tell a different story.

Nike reported that its direct-to-consumer revenue fell 6 percent during fiscal year 2026, including a 12% decline in digital sales. Converse revenue collapsed by 31%. In the fourth quarter alone, revenue declined on a currency-neutral basis, while sales at Nike-owned stores and through its digital platforms continued falling.

These are not the numbers of a healthy company leading the marketplace. They are the numbers of a company struggling to reconnect with consumers it took for granted.

Nike’s collapse should be studied in every business school and corporate boardroom in America.

Customers do not exist to validate the political beliefs of corporate executives. Companies exist to create excellent products, serve their customers and deliver value to their shareholders.

When executives replace those responsibilities with ideological activism, they betray the people who entrusted them with the brand.

For years, corporate America was told that adopting every fashionable left-wing cause was good business. Executives hired armies of diversity consultants, issued political declarations, and used advertising campaigns to lecture the public. They believed conservative and patriotic customers had nowhere else to go.

They were wrong.

Americans have choices. They can buy different shoes, drink different beer, shop at different stores, and subscribe to different entertainment services. No company, regardless of its size or history, is entitled to their loyalty.

Nike can still recover, but it will require more than a new advertising campaign or another celebrity endorsement. The company must rediscover the values that made it successful in the first place: excellence, competition, innovation, and respect for its customers.

That means making great products instead of political statements. It means celebrating American achievement instead of treating the American flag as an embarrassment. It means remembering that athletes compete to win, not to satisfy a corporate political agenda.

Nike once told America to “Just Do It.”

American consumers did. They walked away.

The lesson for corporate America could not be clearer: Respect your customers, honor the country that made your success possible and focus on delivering excellence.

No brand is too iconic to fail, and no company is immune from the consequences of going woke.

We publish a variety of perspectives. Nothing written here is to be construed as representing the views of the Daily Signal.

Tom Carter | Contributor
Tom Carter is the co-founder of The American Conservatives Values ETF (ACVF). Learn more at https://investconservative.com/.

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